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Service Terms & Conditions

NuHome Property Maintenance
ABN 31 694 547 478
Last updated: 17 August 2026

1. Introduction

These Service Terms & Conditions (“Terms”) apply to goods and services supplied by NuHome Property Maintenance (“NuHome”, “we”, “us” or “our”) to the person or entity requesting or accepting those goods or services (“Customer”, “you” or “your”).

These Terms, together with any quotation, estimate, scope of works, variation or other written agreement issued by NuHome, form the agreement between NuHome and the Customer.

By accepting a quotation, instructing us to commence work, paying a deposit or invoice, or otherwise authorising us to provide goods or services, you agree to these Terms.

Nothing in these Terms excludes, restricts or modifies any right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation.

2. Quotes and Scope of Work

Our quotation describes the work and materials included in the quoted price.

Unless stated otherwise, quotations are valid for 30 days from the date of issue.

Only work specifically included in the quotation is included in the quoted price.

Any additional work, materials, repairs or services requested by the Customer or reasonably required because of circumstances that could not reasonably have been identified before work commenced may be treated as a variation and charged separately.

Photographs, measurements or information supplied before a site inspection may be used to prepare an estimate or quotation. Where actual site conditions differ materially from the information supplied, we may revise the scope or price before proceeding with affected work.

3. Hidden and Unforeseen Conditions

Our quotations are based on conditions reasonably visible or known at the time the quotation is prepared.

Additional charges may apply where work is affected by hidden, concealed or unforeseen conditions, including but not limited to:

  • concealed or damaged plumbing;

  • electrical cables or wiring;

  • underground services;

  • structural defects or movement;

  • rotten or deteriorated timber;

  • asbestos or suspected hazardous materials;

  • water damage;

  • termite or pest damage;

  • unsuitable substrates or surfaces;

  • hidden damage behind walls, roofs, floors, cladding or fixtures;

  • incorrectly installed existing work;

  • unexpected excavation or ground conditions; or

  • other conditions that could not reasonably have been identified before work commenced.

Where reasonably practicable, we will notify the Customer before undertaking significant additional work arising from an unforeseen condition.

4. Variations and Additional Work

Changes to the agreed scope may result in additional charges and/or additional time.

Where practicable, variations will be discussed with the Customer before the additional work is carried out.

A variation may be approved by email, SMS, written instruction or another clear form of authorisation.

Urgent work reasonably necessary to make an area safe, prevent further damage or protect property may be undertaken where it is impractical to obtain prior approval, provided this is permitted by law and reasonable in the circumstances.

Where legislation requires a variation to be documented or approved in a particular manner, those legislative requirements will apply.

5. Pricing and GST

Prices are as stated in the quotation or invoice.

Where GST applies, it will be shown on the quotation or invoice.

Unless expressly stated otherwise, work outside the quoted scope, additional materials, additional labour and approved variations will be charged separately.

We will not unilaterally increase a fixed contract price merely because our costs increase where doing so would be prohibited by applicable law.

6. Deposits and Progress Payments

A deposit may be required before work is scheduled, materials are ordered or work commences.

The amount and timing of deposits and progress payments will be stated in the quotation or invoice.

Where legislation regulates the amount of a deposit or when progress payments may be claimed, the applicable legislative requirements will prevail over these Terms.

For work subject to the WA Home Building Contracts Act 1991 or other applicable building legislation, NuHome will comply with applicable statutory payment requirements.

7. Payment

Unless otherwise stated on the quotation or invoice, invoices are payable within the payment period specified on the invoice.

The Customer must pay all undisputed amounts by the due date.

If an invoice remains unpaid, NuHome may, where permitted by law:

  • suspend further work after reasonable notice;

  • postpone further attendance or ordering of materials;

  • charge reasonable costs incurred in recovering overdue amounts; and

  • pursue lawful debt-recovery remedies.

Any interest charged on overdue amounts will only be charged where disclosed and legally permitted.

8. Customer Responsibilities

The Customer must:

  • provide accurate information relevant to the work;

  • provide reasonable and safe access to the property;

  • ensure the work area is reasonably clear and accessible;

  • identify known underground, concealed or overhead services;

  • advise us of known hazards;

  • provide access to electricity, water or other utilities where reasonably required;

  • secure pets and ensure children and other occupants remain clear of work areas;

  • obtain approvals, permits or permissions for which the Customer is responsible; and

  • advise us of any property restrictions, strata requirements or other conditions relevant to the work.

Additional costs caused by inaccurate information, restricted access or undisclosed conditions may be charged to the Customer where reasonable and lawful.

9. Underground and Concealed Services

The Customer must disclose all known information regarding underground, concealed or overhead services.

NuHome will take reasonable care when performing work. However, NuHome is not responsible for damage to services that were not reasonably identifiable, disclosed or accurately located before work commenced, except to the extent liability arises from our negligence or cannot lawfully be excluded.

Where appropriate, service-location investigations may be required before work proceeds and may incur additional charges.

10. Customer-Supplied Materials

Where the Customer supplies materials, fixtures, fittings, equipment or products:

  • the Customer is responsible for ensuring they are suitable for the intended use;

  • NuHome is not responsible for manufacturing defects, incorrect dimensions, missing components or product failures that are unrelated to our workmanship;

  • additional labour required because of unsuitable, defective, incomplete or incorrectly supplied items may be charged separately.

Nothing in this clause excludes liability for damage caused by NuHome's failure to exercise due care and skill.

11. Existing Structures and Surfaces

NuHome is not an engineer and does not warrant the structural adequacy of existing buildings, structures, walls, roofs, fences, slabs, foundations or other surfaces unless structural assessment is expressly included in the agreed scope and undertaken by an appropriately qualified person.

We are not responsible for pre-existing defects or deterioration.

Where existing surfaces or structures are unsuitable for the proposed work, additional preparation or repair may be required and charged as a variation.

12. Matching Existing Materials and Finishes

Where repairs or additions must match existing materials, colours, textures, paint, grout, timber, paving, roofing, fencing, cladding or other finishes, an exact match cannot always be guaranteed because of age, weathering, discontinued products, manufacturing variations and existing wear.

NuHome will make reasonable efforts to achieve an appropriate match where requested.

13. Painting and Surface Preparation

Paint finishes depend on the condition and suitability of the existing surface.

Unless specifically included in the quotation, extensive repairs, removal of failed coatings, treatment of moisture problems, mould remediation, structural repairs or correction of previously defective workmanship are not included.

Existing cracks, movement or moisture may reappear after painting where the underlying cause has not been rectified.

14. Reticulation and Irrigation

Existing irrigation and reticulation systems may contain concealed leaks, damaged wiring, blocked pipes, faulty valves, damaged solenoids or other defects not apparent during initial inspection.

Unless specifically included in the quotation, NuHome's responsibility is limited to the components and work included in the agreed scope.

Additional faults discovered during testing or repair may require additional work and charges.

15. Roofing and External Work

Roofing, gutter, fencing, cladding, painting and other external work may be delayed because of rain, excessive heat, high winds, unsafe conditions or other weather-related factors.

NuHome may suspend work where conditions are unsafe or unsuitable.

Completion dates may be extended accordingly.

16. Access and Delays

Any commencement or completion date is an estimate unless expressly agreed otherwise in writing.

Delays may occur because of:

  • weather;

  • supplier or material delays;

  • unavailable products;

  • subcontractor availability;

  • access restrictions;

  • latent or unforeseen conditions;

  • variations;

  • government or authority requirements; or

  • events beyond our reasonable control.

We will take reasonable steps to minimise delays and keep the Customer informed of material changes.

17. Materials and Substitutions

Where a specified product or material becomes unavailable, discontinued or subject to unreasonable delay, we may propose a reasonably comparable alternative.

We will obtain Customer approval before making a material substitution where reasonably practicable.

Any price difference may be treated as a variation.

18. Materials Delivered to Site

Materials delivered to the Customer's property should not be removed, altered or used by others without our permission while the work is underway.

The Customer must take reasonable steps to protect materials stored at the property.

Ownership of goods supplied by NuHome remains with NuHome until payment has been made in full, to the extent permitted by law.

Risk and ownership will otherwise be determined in accordance with applicable law.

19. Subcontractors

NuHome may engage appropriately skilled or licensed subcontractors where required.

Where work legally requires a particular trade licence, registration or qualification, that work will be undertaken by an appropriately authorised person.

20. Approvals, Licences and Specialist Work

Some work may require council approval, building approval, engineering, certification or work by a licensed trade.

Unless expressly included in the quotation, obtaining approvals, engineering reports, certifications or specialist services is the Customer's responsibility.

NuHome will not knowingly undertake work that we are not legally authorised to perform.

21. Asbestos and Hazardous Materials

Unless expressly stated otherwise, our quotation does not include testing, handling, disturbing, removal or disposal of asbestos or other hazardous materials.

If suspected asbestos or another hazardous material is discovered, we may immediately stop affected work until the material has been assessed and, where required, safely removed by an appropriately qualified or licensed contractor.

Any resulting delay or additional work may result in additional charges.

22. Completion and Inspection

The Customer should inspect the completed work as soon as reasonably practicable.

If you believe there is a problem with our workmanship, please notify us promptly and provide reasonable access so we can inspect the issue.

Where NuHome is responsible for a defect, we will provide an appropriate remedy in accordance with applicable law.

23. Consumer Guarantees

Our goods and services are subject to guarantees that cannot be excluded under the Australian Consumer Law.

Services must, among other things, be provided with due care and skill, be fit for an agreed purpose where applicable, and be supplied within a reasonable time where no time is agreed.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded.

24. Manufacturer Warranties

Products and materials supplied may also be covered by warranties offered by their manufacturer or supplier.

Manufacturer warranties are separate from and additional to any rights you may have under the Australian Consumer Law.

Damage caused by misuse, unauthorised alterations, lack of maintenance, third-party work or circumstances unrelated to NuHome's workmanship may not be covered by a voluntary workmanship warranty, but this does not remove any rights that cannot legally be excluded.

25. Work Performed by Others

NuHome is not responsible for defects, damage or failures caused by work performed by another contractor, tradesperson or person, except to the extent NuHome caused or contributed to the problem.

If another person modifies or interferes with our completed work, additional investigation or rectification may be chargeable.

26. Photographs

NuHome may photograph work before, during and after completion for job records, quality control and evidence of work performed.

We will not intentionally publish information that identifies the Customer or reveals a private address without appropriate permission.

Where photographs are proposed for advertising, social media, website portfolios or promotional use, we will take reasonable steps to avoid displaying identifying personal information.

27. Cancellation

If the Customer cancels work after accepting a quotation, the Customer may be required to pay reasonable amounts for:

  • work already performed;

  • materials already ordered or purchased that cannot reasonably be returned;

  • supplier cancellation or restocking charges; and

  • other reasonable costs already incurred specifically for the Customer's job.

Any cancellation charge will be subject to applicable consumer and contract law.

This clause does not limit any statutory cancellation or cooling-off rights.

28. Suspension or Termination

NuHome may suspend or terminate work where:

  • an undisputed payment remains overdue;

  • the site is unsafe;

  • the Customer materially breaches the agreement;

  • necessary access is repeatedly unavailable; or

  • continuing the work would be unlawful.

Where reasonably practicable, we will provide notice and an opportunity to rectify the issue before termination.

Upon termination, the Customer remains responsible for lawful charges for work completed and materials or costs properly incurred up to the termination date.

29. Damage and Liability

NuHome will exercise reasonable care and skill when carrying out work.

To the extent permitted by law, NuHome is not responsible for loss or damage caused by:

  • pre-existing defects;

  • inaccurate or incomplete information supplied by the Customer;

  • undisclosed or incorrectly located services;

  • defective Customer-supplied products;

  • work performed by third parties;

  • events beyond our reasonable control; or

  • normal deterioration, movement or wear unrelated to our workmanship.

Nothing in this clause limits liability that cannot lawfully be excluded or limited.

30. Consequential Loss

To the extent permitted by law, neither party will be liable to the other for indirect or consequential loss that was not reasonably foreseeable as a result of a breach.

This clause does not exclude liability where doing so would contravene the Australian Consumer Law or other applicable legislation.

31. Disputes

If a dispute arises, both parties agree to first attempt to resolve it through good-faith discussion.

If the dispute cannot be resolved, either party may propose mediation before commencing court proceedings, except where urgent legal relief or debt recovery is reasonably required.

Nothing in this clause prevents either party from exercising rights available through Consumer Protection WA, a tribunal, court or other lawful dispute-resolution process.

32. Force Majeure and Events Beyond Our Control

Neither party will be responsible for delay caused by circumstances beyond their reasonable control, including severe weather, natural disasters, government restrictions, widespread supply disruptions or similar events.

This clause does not remove obligations or rights that cannot lawfully be excluded.

33. Privacy

Personal information will be handled in accordance with our Privacy Policy and applicable privacy laws.

Our current Privacy Policy is available on the NuHome Property Maintenance website.

34. Notices and Communications

The Customer agrees that quotations, variations, invoices, notices and other project communications may be provided by email, SMS or other agreed electronic means.

Customers are responsible for providing accurate and current contact details.

35. Governing Law

These Terms are governed by the laws of Western Australia and applicable Commonwealth laws.

36. Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision will be read down or severed to the extent necessary, without affecting the remaining provisions.

37. Entire Agreement

The accepted quotation, these Terms and any agreed written variations constitute the agreement for the relevant work.

If there is an inconsistency between these Terms and a specific written quotation or variation, the more specific agreed term will apply, subject to applicable law.

38. Contact Details

NuHome Property Maintenance
ABN 31 694 547 478
Email: info@nuhomepm.com.au
Phone: 0447 185 961
Website: www.nuhomepm.com.au

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